Stones & Bones – Museum-Quality Fossils & Minerals | Independently Owned Since 1989

Shipping & Return Policy

All specimens are shipped satisfaction guaranteed. If you are not completely satisfied you may return shipment within 15 days for a credit or refund. Return shipping is your responsibility. (Returned item must be in the same condition as it was received and accompanied by the original invoice, or copy. before any refund will be given) Please contact us prior to returning any item. 

Shipping & Shipping Schedules – Most shipments are made within 2 business days of placement of order, unless we are out on an expedition digging up more bones or at a trade show. All shipments inside the USA are shipped via UPS, Federal Express or Priority Mail -US Postal Service and insured by our company for damage or loss.

Refund Policy

Standard Returns (Within 15 Days)

  • 10% Restocking Fee
  • Shipping cost is not refundable
  • Return shipping & insurance is the customer’s responsibility.

We charge a restocking fee as the payment systems do not refund their fees when refunds are processed.

Damaged Items

All shipments from us are insured. If you should ever receive a specimen that has been damaged please follow these steps: Damaged items are not subject to a restocking fee if the damage is reported and confirmed.

  • Contact us at once. (Information at bottom of page)
  • Must be reported within 48 hours of delivery, and must include photos.
  • Take detailed photos of the box and all the packing materials and the shipping label.
  • Save all packing material
  • Take photos of the damaged item. Be sure to save any and all parts or fragments of the item.
  • Do NOT return the item until the insurance claim process is completed.

Note:  Failure to follow the above requirements resulting in a damaged returned item will negate a full refund.  Further, should ligation to resolve this be required, then court proceeding would be in the state of Georgia, USA and we would ask and expect additional compensation to cover all our legal expenses.

If you are returning something damaged, you must not ship any damaged products back before the insurance claim is resolved or the claim will be denied. You will be responsible for shipping charges to you and from you. 

International Shipments

We ship to most countries with UPS or FedEx. If your country is not showing as a shipping option, then contact us by email and tell us the item(s) you are interested in, and your shipping address, and we will provide you with a shipping quote.  Note: International Shipping can take longer due to customs and tariff processes. We are not responsible for any additional fees assessed to you by your country’s Customs Department.

Privacy Policy

We have the highest concern and respect for your privacy. Any information you provide will “NEVER” be shared, sold, rented, or given to any other parties. It is used solely for our accounting and correspondence purposes

Miscellaneous Policies

SPECIMEN IDENTIFICATION – We designed this site to be a visual enjoyment and simple to use and understand. We list descriptive and background information next to each specimen, and you will receive the actual specimen shown. We are glad to provide any additional information on these specimens upon request. Complete information, including a certificate of authenticity, is provided with all specimens purchased.

TRADE UP POLICY – Our policy on fossil specimens is to allow our customers the option to upgrade to better quality specimens at a later date if they should so desire. This allows our customers to build and improve their collections without duplicating specimens. The original specimen would be traded in at the value of the original purchase (as shown on your receipt copy) towards one specimen of the same type, of higher value.

“Trade Offs” – Occasionally some of our customers ask if they can trade a previously purchased specimen(one of ours of course), for a complelety different type of specimen. We will usually agree to this, but require that the new specimen value be at least double the value of the one being traded in.

Note* All trade-ins must have prior approval, by contacting us, before being initiated. Specimens to be traded in “Must” be in the same condition as they were when originally purchased, and accompanied by copy of original receipt.

Note* Trade ups to upgrade a specimen, and trade offs for exchanging one specimen for a different one of double value, both are one time offers per specimen, and carry the following limitations: The specimen being requested will not be covered in our 15 day return policy and also cannot be traded toward any further specimens. Clarification : No specimen that has been received as a trade up or exchange can be returned, or exchanged for other specimens.

PRICING – We will always offer the best price we can on our specimens, and will consistently be lower than any other dealer on the internet. On high priced items we can usually offer discounts. Also, we are glad to work with teaching institutions, non-profit organizations, and anyone making large group purchases of specimens.

Contact Information

CONTACT INFORMATION – Our phone number is (678-310-4330) (Outside US call +1 678-310-4330). Our e-mail address is Company Policy.  We are located in Marietta, GA USA.  Please contact us for our mailing address.

Updated: April 21, 2026